Privacy Policy 

1. Information We Collect

We may collect the following types of information:

a. Personal Information

When you submit a form, request information, or contact us, we may collect personal information such as your name, email address, phone number, and any other details you choose to provide.

b. Non-Personal Information

We may collect non-personal information about your visit to the Site, including your IP address, browser type, pages visited, and time spent on our Site.

c. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and gather information about how visitors use our Site. You can disable cookies in your browser settings, but this may impact your ability to fully use our Site.

2. How We Use Your Information

We may use the information we collect to:

Respond to your inquiries and provide customer service

Process requests for products, services, or informationImprove our website, services, and customer experience

Send marketing and promotional communications, if you have opted in

Send SMS text messages for appointment reminders, service updates, and promotional offers (if you have opted in)

Analyze site usage and trends to enhance performance and security

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We do not share your mobile phone number or SMS opt-in data with third parties for their marketing purposes.

We may share your information with:

Service providers who assist in operating our website and providing services to you, such as The Spa Solution (our SMS platform provider), Telnyx (our telecommunications carrier), email marketing platforms, or web hosting companies. These providers are contractually obligated to use your information only for providing services to us and are prohibited from using your data for their own marketing purposes.

Legal and regulatory authorities when required by law or to protect our legal rights.

Business partners if we partner with another company to offer you a service, but only with your explicit consent.

4. SMS/Text Message Privacy

a. Mobile Information ProtectionYour mobile phone number and text message preferences are kept strictly confidential. We will not sell, rent, lease, or share your mobile information with third parties for marketing purposes without your explicit consent.

b. SMS Service ProvidersTo deliver text messages, we share your phone number with:The Spa Solution (SMS platform provider)Telnyx (telecommunications carrier)These providers are bound by contract to use your information solely for message delivery and are prohibited from using your mobile data for any other purpose.

c. SMS Data UsageWe use your mobile phone number only for:

Sending messages you have explicitly opted in to receive

Managing your SMS preferences and opt-out requests

Complying with telecommunications regulations (TCPA, 10DLC)

d. Your SMS Rights

You can opt out of text messages at any time by replying STOP to any message

Message and data rates may apply based on your carrier plan

Your consent to receive SMS is voluntary and not required to purchase our products or services

For complete SMS terms, visit: www.healthylivingspas.com/sms-terms

5. Your Privacy Choices

a. Marketing Communications

You can opt out of receiving marketing communications from us at any time by:

Clicking the unsubscribe link in our emails

Replying STOP to text messages

Contacting us directly at the information below

b. Accessing and Updating Your Information

If you would like to review, update, or delete the personal information we hold about you, please contact us at the email provided below.

c. Do Not Track Signals

Our website does not currently respond to "Do Not Track" signals from browsers.

6. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We use strict access controls and data encryption to ensure that your personal information is only accessible to authorized personnel.

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we discover that we have inadvertently collected information from a child under 13, we will delete it promptly.

9. Data Retention

We retain your personal information, including mobile phone numbers and SMS consent records, for as long as necessary to:

Provide you with requested services

Comply with legal obligations (minimum 2 years for SMS consent records)

Honor your opt-out preferences indefinitely

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. For significant changes affecting SMS services, we will notify you via text message. We encourage you to review this page periodically for the latest information on our privacy practices.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Healthy Living Spas

203 Adams Street

Mahomet, IL 61853

(217) 722-3975

www.HealthyLivingSpas.com